Ford Retail Limited - Trust Ford Stockport (LCV)
address: Wellington Road North, Stockport, SK4 2PD
tel: 0344 874 5042
Ford Retail Limited - Trust Ford Stockport (LCV) is authorised and regulated by the Financial Conduct Authority (FCA) (our
registration numbers are: 312254 and 312254). Permitted activities include advising on and arranging general insurance contracts
and acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able
to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable
for your purchase. We will explain the key features of those products to you.
ALD Automotive Ltd, Mann Island Finance Limited, FCE Bank Plc, MotoNovo Finance Limited, Startline Motor Finance
Limited, Black Horse Limited, DSG Financial Services Limited, Mitsubishi HC Capital UK Limited, Evolution Funding Limited
Unless we consider it to be inappropriate given your personal circumstances, our approach is to introduce you first to the
lender associated with the vehicle manufacturer who are usually able to offer the best available package for you, taking into
account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer
of finance, we then seek to introduce you to other lenders on our panel. The lender we introduce you to and available rates
will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to
accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount
you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential
rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. The amount
the lender pays for an introduction for finance is a set fee agreed in advance and is factored into the monthly payment quoted.
We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from
them based on either a fixed fee or a fixed percentage of the amount you borrow. If you would like to know the amount of any
remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be
required.
Ford Retail Limited - Trust Ford Stockport (LCV) offer Key Insurance, Special Warranty, H & R Special Warranty, Trust Ford Tyre
Insurance, Trust Ford Alloy Wheel Insurance, and act on behalf of a limited panel of insurance providers (see below).
Car Care Plan, Ford Protect, Automotion Administration
We do not charge fees for arranging insurance, we may however receive an economic benefit or retain a part of any premium
by way of remuneration. Our sales agents may also be remunerated on the sale of individual products. Fees may be applied
by insurers for such things as mid-term adjustments and cancellations. Please check the individual policy information for full
details.
We hold any insurance money (premiums, refunds or claims money) as the agent of the insurer under a risk transfer
agreement.
We have taken steps to ensure that if, in the course of advising you, we make a recommendation; such recommendation will be
suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we may
seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify
your requirements. It is important that you provide us with accurate and relevant information.
We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by
either email, in writing or by telephoning Ford Retail Limited - Trust Ford Stockport (LCV), 2 Charter Court, Newcomen Way,
Colchester Business Park, Colchester, Essex, CO4 9YA, , 0344 874 5042. Should you remain dissatisfied you may have the right to
ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange
Tower, London, E14 9SR. Telephone 0800 023 4567 or 0300 123 9123. Web address www.financial-ombudsman.org.uk You may
be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial
Services Compensation Scheme (FSCS). Your entitlement to compensation will depend upon the type of business and the
circumstances of your claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit or for
compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from FSCS. Details of Ford Retail Limited - Trust
Ford Stockport (LCV) authorisation can be confirmed by contacting the FCA on 0800 111 6768 or by visiting the FCA\'s
website http://www.fca.org.uk/register
Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period) of the vehicle. If
you are obtaining the vehicle on finance this cooling off period does not apply. Full detail will be provided by the finance company
within their pre-contractual information.
Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and
renewing insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes.
A list of these third parties can be found below. For full details of where your information will be sent and the purposes of
such data transfer, please ask us.
Car Care Plan, Ford Protect, Automotion Administration
ALD Automotive Ltd, Mann Island Finance Limited, FCE Bank Plc, MotoNovo Finance Limited, Startline Motor Finance
Limited, Black Horse Limited, DSG Financial Services Limited, Mitsubishi HC Capital UK Limited, Evolution Funding Limited
Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of
the information held and how it has been processed.
If you would like to exercise any of these rights or have any concerns with how we are processing your data then please
contact the Data Protection Officer at Ford Retail Limited - Trust Ford Stockport (LCV), 2 Charter Court, Newcomen Way,
Colchester Business Park, Colchester, Essex, CO4 9YA; telephone 0344 874 5042. If we are unable to resolve your concerns
then you have the right to refer the matter to the Information Commissioner's Office. Further details about your rights and
how to lodge a complaint can be found on the Information Commissioner's Office website (www.ico.org.uk/for-the-public/).
As an organisation we are committed to our customers receiving good consumer outcomes under the FCAʼs Consumer Duty.
The Consumer Duty means you should receive communications you can understand, products and services that meet your needs
and offer fair value and you get the customer support you need, when you need it .
We have taken steps to ensure that if, in the course of advising you, we make a recommendation; such recommendation will be
suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we may
seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify
your requirements. It is important that you provide us with accurate and relevant information.
Should you require any additional support during your purchase please visit our links page which provides details of organisations
who can offer additional guidance and support.
If at any time you feel you have not received the information or support you expect from us please contact us at the address or
telephone number above.