Frequently Asked Questions

Common Questions

Yes all vehicles are brand new from the factory. All vehicles come straight from the factory to one of our sites or preparation centers. 



  • Fixed regular rentals with the option to include servicing
  • Road Tax is included within the rentals
  • Variable advanced rentals and periods available, commonly between 1 to 12 advanced rentals and a term of between 2 to 5 years
  • No risk of depreciation or vehicle disposal


  • You never have ownership of the vehicle
  • Your credit rating is at risk if you do not maintain the contractual rentals
  • Early termination may not be an option or involve paying an agreed percentage of the remaining rental costs
  • You may not be able to change the vehicle prior to the end of the contract
  • You must ensure that the vehicle is fully maintained in accordance to manufacturer requirements and contractual conditions
  • Agreed mileage limits are imposed at inception
  • Excess mileage charges apply
  • You must maintain fully comprehensive insurance throughout the term of the agreement
  • You must not sub lease or rent the vehicle to a third party
  • There may be restrictions on usage of the vehicle during the term of the agreement
  • Charges may apply for late rentals or to alter the rental due date

Warranty. All our Ford range has a 3 Year Warranty typically between 60k and 100k mileage.

Road Fund Licence. Your road tax, for full duration of your agreement, is included within the price

Free Home Delivery. When you purchase a vehicle on lease from TrustFord, we will home deliver the vehicle to any UK mainland address completely free of charge.

The normal lead time is 1-2 weeks. This depends on the speed of the finance acceptance and if we need to dealer fit any options to the vehicle upon your request. i.e. Ply Line, Tow Bar or Tonneau Cover.

Yes we do. We will require some information about your part exchange, if you provide this to your sales executive they will be offer a competitive purchase price.

Lease Contracts

We offer a range of terms whether you a personal buyer, sole trader, partnership or limited company. The contract terms vary between

  • 24 – 60 months
  • 5k to 40k miles per annum
  • 1 to 12 payments upfront Payment
  • With or without a maintenance package
  • Business or Personal Contract Hire

The following are included within the maintenance cover:

  • Comprehensive breakdown cover for the contract duration
  • Scheduled servicing and MOT
  • Maintenance & repair
  • Unlimited like for like tyre replacement
  • Puncture repairs included

The vehicle will remain the property of the funder and will be registered to the finance provider. 

You will need fully comprehensive insurance on your vehicle for the duration of the contract. This is part of your contract with the finance provider.

Yes, the vehicle needs to serviced in line with the manufactures guidelines at a Ford main dealer. You can refer to your service book to check your vehicles intervals. The first MOT will need to be completed 3 years from registration and every year from that date.

If you exceed your contract mileage there will be an excess mileage charge when you return your vehicle. If your mileage changes during the agreement you are best to inform your finance provider who will be able to quote for the increase in the mileage at any point during the term.

We do not charge any arrangement or admin fee.

Finance Information

Your eligibility with depend on a variety of factors, however a full credit check will be required before you can lease a vehicle.

Personal/Sole Traders must meet the following requirements:

  • The applicant is at least 18 years old and will be the principal driver of the vehicle
  • The applicant is not unemployed, a student, or in temporary employment
  • The applicant is not looking for vehicles to use as courtesy cars, to rent or hire to others, or to use as part of a driving school

Business/Limited Companies must meet the following requirements:

  • The company has filed a set of accounts with Companies House or the company is an existing Ford Lease customer (previously trading as a sole trader or small partnership)
  • The company’s accounts are not overdue for filing with Companies House
  • The company is actively trading and has not filed dormant accounts
  • The company has not had an administrator appointed, a Creditors’ Voluntary Liquidation (CVL), a Winding Up Petition presented or a Voluntary Arrangement
  • The company is not looking for vehicles to use as courtesy cars, to rent or hire to others, or to use as part of a driving school

TrustFord will not take any reservation payments at the point of order. 1 – 10 working days after you take delivery of your vehicle the initial deposit of your agreement will be taken by the finance company as a direct debit.

The first payment is taken one month after the initial rental.

You can terminate your contract early but this will be subject to fees. Often this is 50% of the remaining rentals. Your circumstances can be discussed with the finance provider and they will be able to provide an accurate quote for this.

End of contract

The finance company will arrange with yourself collection of the vehicle. The finance provider will inspect the vehicle and there may be a charge if the vehicle is found to have excessive wear and tear or the mileage has been exceeded.

Prior to the collection be sure too:

  • Ensure interior and exterior of the vehicle is clean on the day of collection
  • Return all original items that came with the vehicle.
  • Ensure all personal belongings are removed from the vehicle.
  • Remove all evidence of personal data stored in the vehicle (e.g. phonebook, sat nav locations) or any documents (e.g. names, addresses, bank card number).

Click HERE for the full details stated by the finance provider.

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