Ford Retail Limited - TrustFord Leasing
address: Wellington Road North, Stockport, Manchester, SK4 2PD
tel: 0843 308 4039
Ford Retail Limited - TrustFord Leasing is authorised and regulated by the Financial Conduct Authority (FCA) (our
registration number is: 312254 ). Permitted activities include advising on and arranging general insurance contracts and
acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be
able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be
suitable for your purchase. We will explain the key features of those products to you.
Lex Autolease Ltd, FCE Bank Plc, Arval UK Limited, ALD Automotive Ltd, Mitsubishi HC Capital UK PLC
Unless we consider it to be inappropriate given your personal circumstances, our approach is to introduce you first to the
lender associated with the vehicle manufacturer who are usually able to oer the best available package for you,
considering interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you
an oer of finance, we then seek to introduce you to other lenders on our panel. The lender we introduce you to, and
available rates, will depend upon a number of factors including the vehicle, your personal circumstances and the likelihood
of a lender to accept an application based on information provided. Accordingly, the options we present to you, from our
limited panel of lenders, may not reflect the most competitive or impartial terms available in the market. You are not tied
to funding via our panel of lenders and have the right to seek alternative options. However, in doing so, this may impact
upon any oers provided by our panel of lenders in relation to deposit contributions, servicing or other schemes. We are a
commercial entity that expects to make a profit from this transaction. Consequently, lenders typically pay a commission
to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Dierent lenders
may pay dierent commissions for such introductions; some lenders may also provide preferential rates to us for the
funding of our vehicle stock and may also provide financial support for our training and marketing. Any such amounts they
and other lenders pay us will not aect the amounts you pay under your finance agreement, all of which are set by the
lender concerned. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary.
We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on
either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to
you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission.
By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive
if you take out a loan from a lender that we introduce you to
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be
required.
Ford Retail Limited - TrustFord Leasing oer Key Insurance, Special Warranty, H & R Special Warranty, TrustFord Tyre
Insurance, TrustFord Alloy Wheel Insurance, and act on behalf of a limited panel of insurance providers (see below).
Car Care Plan, Ford Protect, Automotion Administration
We do not charge fees for arranging insurance, we may however receive an economic benefit or retain a part of any
premium by way of remuneration. Our sales agents may also be remunerated on the sale of individual products. Fees may
be applied by insurers for such things as mid-term adjustments and cancellations. Please check the individual policy
information for full details.
We hold any insurance money (premiums, refunds or claims money) as the agent of the insurer under a risk transfer
agreement.
We have taken steps to ensure that if, in the course of advising you, we make a recommendation; such recommendation will
be suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we
may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to
identify your requirements. It is important that you provide us with accurate and relevant information.
You WILL NOT receive advice or recommendation from us for insurance products. We may ask some questions to narrow
down the selection of products that we provide details on. You will then need to make your own choice about how to
proceed.
We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by
either email, in writing or by telephoning Wellington Road North, Stockport, Manchester, SK4 2PD , 0843 308 4039 Should
you remain dissatisfied you may have the right to ask the Financial Ombudsman Service to review your case. You should
write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0800 023 4567 or 0300 123 9123.
Web address www.financial-ombudsman.org.uk You may be entitled to compensation should we be unable to meet our
liabilities as an insurance intermediary under the Financial Services Compensation Scheme (FSCS). Your entitlement to
compensation will depend upon the type of business and the circumstances of your claim. Insurance advising and arranging
is covered for 90% of the claim, without any upper limit or for compulsory classes of insurance, insurance advising and
arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme
arrangements is available from FSCS. Details of Ford Retail Limited - TrustFord Leasing authorisation can be confirmed by
contacting the FCA on 0800 111 6768 or by visiting the FCA\'s website http://www.fca.org.uk/register
Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling o period) of the vehicle.
If you are obtaining the vehicle on finance this cooling o period does not apply. Full detail will be provided by the finance
company within their pre-contractual information.
Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering
and renewing insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory
rules/codes. A list of these third parties can be found below. For full details of where your information will be sent and the
purposes of such data transfer, please ask us.
Car Care Plan, Ford Protect, Automotion Administration
Lex Autolease Ltd, FCE Bank Plc, Arval UK Limited, ALD Automotive Ltd, Mitsubishi HC Capital UK PLC
Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of
the information held and how it has been processed.
If you would like to exercise any of these rights or have any concerns with how we are processing your data then please
contact the Data Protection Oicer at Ford Retail Limited - TrustFord Leasing, 2 Charter Court, Newcomen Way, Colchester
Business Park, Colchester, Essex, CO4 9YA; telephone 0843 308 4039. If we are unable to resolve your concerns then you have
the right to refer the matter to the Information Commissioner's Oice. Further details about your rights and how to lodge
a complaint can be found on the Information Commissioner's Oice website (www.ico.org.uk/for-the-public/).
As an organisation we are committed to our customers receiving good consumer outcomes under the FCAʼs Consumer Duty.
The Consumer Duty means you should receive communications you can understand, products and services that meet your
needs and oer fair value and you get the customer support you need, when you need it.
Should you require any additional support during your purchase please visit our links page which provides details of
organisations who can oer additional guidance and support.
If at any time you feel you have not received the information or support you expect from us please contact us at the address or
telephone number above.